Welcome to Two Sisters Perennials!

These terms and conditions outline the rules and regulations for the use of Two Sisters Perennials Website.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use the website if you do not agree to take all of the terms and conditions stated on this page.

The term ‘Two Sisters Perennials’ or ‘us’ or ‘we’ refers to the owner of the website.

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The use of this website is subject to the following terms of use:

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· The content of the pages of this website is for your general information and use only. It is subject to change without notice.

· This website uses cookies to monitor browsing preferences.

· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

· From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Two Sisters Perennials website, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

Privacy

To be able to process and record your order details, we retain certain information in our computer systems. We record your name, address, email address and the contents of shopping carts and orders made. This information is held on a secure database. At no time will it be disclosed to third parties. All the data you supply is handled and managed in accordance with the Data Protection Legislation.​

Payment

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We accept Paypal, Visa and MasterCard debit and credit cards. Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery.

There is no minimum order, but there is a minimum carriage charge that applies to you order regardless of your order size.

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Pricing

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We have tried to describe our plants as accurately as possible, but they are plants and can vary slightly in size and colour. We believe we supply well grown plants at a reasonable cost. We do not send plants that we would not be happy to receive ourselves. Depending on the plant being purchased and the time of year, the plant purchased may be cut back prior to being packaged and posted.

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Delivery

Delivery to Ireland, Scotland, Wales and England.

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Your order will, wherever possible, be sent to you in one delivery. We will only despatch plants Monday to Wednesday to avoid them sitting in transit over a weekend and possibly drying out. Please allow for this when ordering. We use Royal Mail and DPD couriers, aiming for 3-5 working days delivery.

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On Arrival

It is important that you unpack your plants immediately upon receiving them. Please remove them from the packaging and give them air and a good drink. The sooner they are planted the better for them and for you. Also, we may trim back our plants before we post them, this is perfectly OK for herbaceous perennials, they will grow back perfectly.

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Returns Policy

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If you are unhappy with your plant purchase we will refund, exchange, or issue a credit note for any plants you have bought within 14 days of receiving it as long as both the packaging and the goods remain intact and are able to be returned in the condition they were received in. You will then have a further 14 days to return the item. Return postage will only be refunded if the goods are not in a good condition on delivery. We are also unable to refund the original postage paid unless the goods are not in good condition when delivered. Please note, Herbaceous Perennials, by their nature mostly have dormant seasons, we will still despatch plants when dormant, their roots will be healthy but they may not have top growth, please be patient, plant them with care immediately and they will reward you during their growth months. If in doubt,please ask and we will advise if the plant is dormant and perfectly healthy or if there is a problem with the plant.

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To make a return please carefully repackage and send the plants to Two Sisters Perennials, 17 Springwell Gardens, Lurgan, Co. Armagh, BT66 8SQ.

Please include your name, details of return or exchange and Order ID.

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Please ask for proof of postage from your post office. We cannot refund plants that are lost in transit.

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Returns are dealt with as soon as they arrive; however, during busy periods please allow 14 days for your return or exchange to be processed.

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Security Disclaimer

Online shop security is one of our highest priorities. We have devoted great care and effort to ensure that our online shop is as secure as possible and have installed the best security measures to safeguard your information.

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Trade Description Act

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Every care has been taken to ensure that the descriptions and specifications were correct at the time of going to press. All dimensions are approximate and while we make every effort to reproduce colour accurately there may be slight colour variations that occur during printing. Some of the products are natural and handmade and may vary slightly from the picture.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act (1998) and General Data Protection Regulation (2018). Read our Privacy Statement. We will not share any customers details.

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We collect your personal information in order to provide you with the best possible service. We will not email you in the future unless you have given us your consent. You will be given the chance to refuse any marketing email from us in the future.

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Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

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Terms & Conditions